Frequently Asked Questions

What types of products do you sell?

AtSale Mall, we offer a wide range of products to meet your needs. From quality preloved toys to trendy fashion, home essentials, and more, we’re your go-to destination for everyday items at great prices. We regularly update our collection, so there’s always something new to discover!

Do you offer worldwide shipping?

Currently, we primarily ship within Pakistan, but we have plans to expand our shipping options globally soon! Stay tuned as we work to offer our amazing deals to customers worldwide.

How can I track my order?

Once your order is confirmed, we'll keep you update via WhatsApp or Email. You can easily track your order on our tracking page by simply entering your tracking number. If you have any issues, feel free to reach out to us—we’re always happy to help!

What is your return and refund policy?

At Sale Mall, your satisfaction is our priority! If you’re not happy with your purchase, you can return the item within 7 days of delivery, provided it’s in its original condition. Simply contact our customer support team to initiate a return, and we’ll guide you through the process. Refunds will be processed promptly once the return is received.

How do I contact customer support?

Our customer support team is here to assist you with any questions or concerns. You can reach out to us via WhatsApp +923141530924 or email at thesalemallpk@gmail.com, or through the Contact Us page on our website. We strive to respond to all inquiries within 24-48 hours.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as smooth as possible. These include Meezan Bank, Easypaisa, JazzCash, SadaPay,NayaPay. All transactions are encrypted to ensure the safety of your personal information.

Can I cancel or modify my order after it’s been placed?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request. However, once an order has been processed or shipped, we may not be able to make changes. Please check our Cancellation Policy for more details.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD). Simply choose COD in payment method, and you can pay for your order when it arrives at your doorstep.